Privacy policy

The data controller is Saudi eVisa Waiver, operating this website from the United Kingdom. Contact: info@saudievisawaiver.com.

We provide paid document review, eligibility screening, and submission support for the Saudi electronic visa waiver in line with our published guides. We do not issue visas; the Saudi authorities decide outcomes on the official channel (https://visa.mofa.gov.sa).

Depending on how you use the site, we may process:

• Account and sign-in data — for example email address and authentication identifiers when you create an account or sign in (including via a third-party identity provider where you choose that option).
• Application and trip details — information you enter or upload to use our assistance, such as contact details, traveller names, passport and travel document uploads, photos, hotel and flight information, and related correspondence.
• Payment metadata — when you pay, our payment provider processes card and billing details; we typically receive limited transaction references (not your full card number).
• Technical and security logs — such as IP address, browser type, device identifiers, timestamps, and diagnostic data needed to run the service securely and troubleshoot issues.
• Cookies and similar technologies — essential cookies for security, sessions, and preferences. We do not use advertising cookies on this site as standard; if that changes, we will update this policy and, where required, consent banners.

We use personal data to:

• Provide the services you request (account access, application handling, customer support).
• Take payment and fulfil our contract with you.
• Operate, secure, and improve our website and internal processes.
• Meet legal, regulatory, and tax obligations.
• Resolve disputes and enforce our terms.

Our legal bases under UK GDPR commonly include performance of a contract, legitimate interests (running a secure service, limited analytics where used, fraud prevention), and legal obligation where applicable. Where we rely on consent (for example optional marketing, if offered), you may withdraw it at any time.

We do not sell your personal information. We may share data with:

• Service providers who help us host the site, store files, send email, authenticate users, or process payments — only on our instructions and under appropriate agreements.
• Official channelswhen you ask us to support a submission: information required by Saudi Arabia's electronic visa waiver process is provided to the authorities through the official systems you use as part of your application, not by us independently "issuing" a visa.
• Professional advisers, insurers, or authorities where required by law or to protect rights, safety, and integrity of our service.

Your data may be processed in the United Kingdom and in countries where our subprocessors operate (for example the United States or the EEA). Where we transfer personal data outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement / Addendum or equivalent mechanisms, as required by applicable law.

We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements and dispute resolution. Application records may be retained for a period consistent with immigration-assistance practice and our regulatory duties; retention periods may vary by data category.

Under UK data protection law you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability where applicable. You may also lodge a complaint with the UK Information Commissioner's Office (ICO). To exercise your rights, contact us at info@saudievisawaiver.com. We may need to verify your identity before responding.

We implement appropriate technical and organisational measures designed to protect personal data. No method of transmission or storage is completely secure; we encourage strong passwords and careful handling of passport scans on your own devices.

Our services are intended for adults entering into a contract with us. If you include dependants in a group application, you confirm you have authority to provide their information.

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be highlighted on the site or by email where appropriate.